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ITILFND-V4 Exam Practice Questions

ITIL Foundation (Version 4)

ITILFND-V4 English PDF practice questions: 356 questions in source order, with options supported by the source format, answers and available explanations. Access covers this exam only. One-time payment; no automatic renewal.

Exam overview

For service-management candidates learning the ITIL 4 value system, dimensions, guiding principles and management practices.

Exam code
ITILFND-V4
Official exam / credential
ITIL Foundation (Version 4)
Exam format
Closed-book multiple-choice exam
Exam duration
60 minutes
Official exam questions
40 questions
Official exam languages
English, Chinese (script not specified), Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai

Official exam languages and practice-question file languages are listed separately. Confirm the exam version and available languages when booking with the provider.

Official sources: Provider reference
Information checked: 2026-10-20

Supported languages

  • English
  • Simplified Chinese
Try before you buy

First 20 practice questions

356 total questions

Questions follow the source order. Expand each answer to see its explanation.

Disclaimer: All questions on ExamPico are compiled from internet sources and are provided for study reference only.

Question 11

Question#11Topic1

What should be considered as part of the 'partners and suppliers' dimension?

  1. A. The level of integration and formality involved in the relationships between organizations
  2. B. The activities, workflows, controls and procedures needed to achieve the agreed objectives
  3. C. The information created, managed and used in the course of service provision and consumption
  4. D. The required skills and competencies of teams and individual members of the organization
Show answer and explanation

Answer

A

Explanation

The partners and suppliers dimension considers how integrated and formal the relationships between organizations are.

Question 12

Question#12Topic1

Which practice makes new services available for use?

  1. A. Change enablement
  2. B. Release management
  3. C. Deployment management
  4. D. IT asset management
Show answer and explanation

Answer

B

Explanation

Release management is the practice makes new services available for use.

Question 13

Question#13Topic1

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

  1. A. Executing improvement actions
  2. B. Performing baseline assessments
  3. C. Defining the improvement plan
  4. D. Understanding the business mission
Show answer and explanation

Answer

B

Explanation

Performing baseline assessments is the activity contributes to the 'where are we now?' step of the 'continual improvement' model.

Question 14

Question#14Topic1

Which guiding principle considers the importance of customer loyalty?

  1. A. Progress iteratively with feedback
  2. B. Focus on value
  3. C. Optimize and automate
  4. D. Start where you are
Show answer and explanation

Answer

B

Explanation

Focus on value is the guiding principle considers the importance of customer loyalty.

Question 15

Question#15Topic1

Which is a recommendation of the guiding principle 'think and work holistically'?

  1. A. Conduct a review of existing service management practices and decide what to keep and what to discard
  2. B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
  3. C. Review service management practices and remove any unnecessary complexity
  4. D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
Show answer and explanation

Answer

D

Explanation

Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative is the is a recommendation of the guiding principle 'think and work holistically'.

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