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ITILFND-V4 Exam Practice Questions

ITIL Foundation (Version 4)

ITILFND-V4 English PDF practice questions: 356 questions in source order, with options supported by the source format, answers and available explanations. Access covers this exam only. One-time payment; no automatic renewal.

Exam overview

For service-management candidates learning the ITIL 4 value system, dimensions, guiding principles and management practices.

Exam code
ITILFND-V4
Official exam / credential
ITIL Foundation (Version 4)
Exam format
Closed-book multiple-choice exam
Exam duration
60 minutes
Official exam questions
40 questions
Official exam languages
English, Chinese (script not specified), Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai

Official exam languages and practice-question file languages are listed separately. Confirm the exam version and available languages when booking with the provider.

Official sources: Provider reference
Information checked: 2026-10-20

Supported languages

  • English
  • Simplified Chinese
Try before you buy

First 20 practice questions

356 total questions

Questions follow the source order. Expand each answer to see its explanation.

Disclaimer: All questions on ExamPico are compiled from internet sources and are provided for study reference only.

Question 16

Question#16Topic1

Which statement about 'continual improvement' is CORRECT?

  1. A. All improvement ideas should be logged in a single 'continual improvement register'
  2. B. A single team should carry out 'continual improvement' across the organization
  3. C. 'Continual improvement' should have minimal interaction with other practices
  4. D. Everyone in the organization is responsible for some aspects of 'continual improvement'
Show answer and explanation

Answer

D

Explanation

Everyone in the organization is responsible for some aspects of 'continual improvement' is the statement about 'continual improvement' is correct.

Question 17

Question#17Topic1

What impact does automation have on a service desk?

  1. A. Less low level work and a greater ability to focus on user experience
  2. B. Increased phone contact and a reduced ability to focus on user experience
  3. C. Ability to work from multiple locations, geographically dispersed
  4. D. Ability to work from a single centralized location
Show answer and explanation

Answer

A

Explanation

Less low level work and a greater ability to focus on user experience matches the concept described in the question.

Question 18

Question#18Topic1

Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

  1. A. Service consumer
  2. B. Service provider
  3. C. Customer
  4. D. Supplier
Show answer and explanation

Answer

B

Explanation

Service provider matches the concept described in the question.

Question 19

Question#19Topic1

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

  1. A. Customer engagement
  2. B. Operational metrics
  3. C. Business metrics
  4. D. Customer feedback
Show answer and explanation

Answer

A

Explanation

Customer engagement matches the concept described in the question.

Question 20

Question#20Topic1

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

  1. A. The ability to discover and respond to failure earlier
  2. B. Standardization of practices and services
  3. C. Understanding the customer's perception of value
  4. D. Understanding the current state and identifying what can be reused
Show answer and explanation

Answer

A

Explanation

The ability to discover and respond to failure earlier are the is a result of applying the guiding principle 'progress iteratively with feedback'.

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